Refund and Returns Policy
Thank you for shopping with Nutrazone Foods. We strive to ensure that you receive high-quality products. Due to the nature of food products, our return and refund policy is outlined below.
1. Returns
Food and nutrition products are non-returnable once delivered, due to health and safety reasons.
However, returns or replacements may be considered only in the following cases:
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The product received is damaged
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The product is expired
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The product is incorrect or missing items
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The package was tampered with during transit
2. Return Eligibility Conditions
To be eligible for a return or replacement:
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The issue must be reported within 48 hours of delivery
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The product must be unused, unopened, and in original packaging
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Clear photos or videos of the product and outer packaging must be provided
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The original invoice/order number must be shared
Requests made after 48 hours may not be accepted.
3. How to Raise a Return or Refund Request
To request a return, replacement, or refund, please contact us at:
📧 Email: support@nutrazonefoods.com
Include the following details:
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Order ID
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Reason for return/refund
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Supporting images or videos
Our team will review your request and respond within 2–3 business days.
4. Refunds
Once your request is approved:
Refunds will be processed to the original payment method
The refund amount will reflect the value of the product (excluding shipping charges, if applicable)
Refunds are usually completed within 7–10 business days
5. Replacements
In eligible cases, we may offer:
A replacement product, or
A refund, depending on stock availability and the nature of the issue
Replacement delivery timelines may vary based on location and availability.
6. Order Cancellations
Orders can be cancelled only before dispatch
Once the order is shipped, cancellation requests will not be accepted
To cancel an order, contact us immediately at support@nutrazonefoods.com
7. Non-Refundable / Non-Returnable Items
The following are not eligible for return or refund:
Products opened or partially used
Products damaged due to customer mishandling
Orders placed incorrectly by the customer
Delays caused by courier partners beyond our control
8. Shipping Charges
Shipping charges, if applicable, are non-refundable
If a replacement is approved due to our error, we will bear the shipping cost
9. Policy Changes
Nutrazone Foods reserves the right to modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
10. Contact Us
For any questions or assistance regarding refunds or returns, please contact:
📧 Email: support@nutrazonefoods.com